Welcome to our Privacy Policy!

jasminai is an online adult interactive website that uses artificial intelligence (“AI”) algorithms to generate virtual and fictional characters (the “AI Models”). The Site generates messages, so that you can chat with the AI Models. The Site can also generate other media including, but not limited to, images, videos and voice notes (the “Services”).

When you use these services, you will share some personal data with us. Because we want you to enjoy our services in a peaceful and trustworthy way, please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). For more information, please see section 6 “Your Rights Under GDPR”. If you are a California resident, please also see section 7 “Information for California Residents.”

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests”) and individuals who register as members (“Members”). Please note that this Privacy Policy only applies to the personal data of Guests and Members (collectively referred to as “Users”).

As used in this Privacy Policy, the term “personal data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, it could be identifiers such as your real name, username, postal address, commercial information, including records products, credit card transactions or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and monitoring of illegal content or conduct.

Please read this Privacy Policy carefully. This Privacy Policy should be read together with the Terms and Conditions. By using the jasminai website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you. You can contact us if you have any question about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

We collect, use, share, transfer, and store different types of your personal data as a result of your visit of and/or use of our services on our site.

The personal data we collect includes the following categories of data:

1. Personal Data You Provide

   1. Profile information

      When you create an account on our site, we require important details, to establish and maintain your account on our site, including:

      • an email address
      • a username
      • a password
      To give yourself more visibility on our site, you can complete “My Profile” in your account settings. By doing so, you can choose to provide some additional information about yourself, such as:

      • Nickname
      • Gender
      • Date of Birth
      • Location
      • Sexual preferences
      • personal specialty
      • turn-ons
      • Dislikes
      • what you do for a living
      • what you do for fun
      • what makes you feel special

      Providing this information about yourself in your profile is optional. Notwithstanding, ff you fail to provide your Personal Data, we may not be able to perform the Services pursuant to the Subscription. In this case, we may have to cancel the Service, provided that we will notify you if this is the case at the time.

   2. Billing Support & Customer Support

      We collect all information you choose to share with our Billing & Customer Support Teams, like:

      • your personal e-mail
      • the services, username associated with your request
      • your comments or opinions about an AI Model
      • your conversations with the Support Team

      More generally, when you communicate with us in any other way, we will collect whatever information you choose to provide.

   3. Purchasing credits

      When you purchase credits to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

2. Personal data from site use

   We collect and process certain information about you when you are using our services and our site.

   This means that, when you visit our site or use our services, even if you have not created an account or logged in, we collect certain information, including:

   1. Usage information

      We collect information about your activity on our site and about how you interact with the features of our site. If you are a Member, we may link this information to your personal identity (e.g., for fraud detection purposes). We collect, for example:

      • your activity history on our site and the special features you used on the site (e.g. sent feedback after private chat, rated an AI Model, “favorited” an AI Model, made a video/voice call with an AI Model, etc...)
      • User preference vis à vis the AI Models (ethnicity, age, eye color, hair type, body type, personality, voice, occupation, type of relation, neither of which relate to a living natural person) (as provided by you).
      • User prompt entered to generate Content (image, communications, message, calls to AI Models) (as provided by you).
      • the time spent in private chat, who are the Models and categories of Models (for example, by preferences based on ethnicity) you watched.
      We also collect information about your communications with the AI Models, such as:

      • username of the AI Model
      • time and date of your communications
      • method of communication (e.g., wall message, private chat, etc...)

   2. Content information

      For technical purposes and to defend against complaints and legal claims, we store on our system information about the content you create post and/or transmit via our site (e.g., pictures).

      We also process, any information you communicate to and/or share with AI Models on the site, such as the messages you send in private chats.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. Such action is prohibited on our site.

      If you use the Video/Voice Call feature on our site (to call the AI Model when she is offline), we do not record your communication data with the AI Model. Your communication is private. Please be advised that we are not responsible for your experience or the content of these private calls.

      We also process any other communication data such as telephone conversations, chat logs, text messages, emails, faxes and letters you send to us.

   3. Log data and device information

      We automatically collect log data and information from or about your computer, phone, or other devices you use to access our services/site. This includes:

      • IP address
      • date and time you logged into your account
      • pages viewed
      • Features used
      • the hardware, software or internet browser used
      • operating system / application version used
      • language settings
      • identifiers associated with cookies or other technologies that may uniquely identify your device or browser
      If you are using a mobile device, we might also collect:

      • data that identifies your mobile device
      • device-specific settings and characteristics
      • location details
      • app crashes and other system activity

   4. Cookies / Other Technologies

      Like many websites and applications, we use cookies and other technologies (e.g., web beacons, web storage) to collect information about your device and your activity, for example your browser type and browser information, your computer’s operating system, your IP address, the pages you viewed or the features you used.

      For cookies which are not considered as necessary for the use of this website, we ask your explicit consent before placing these on your device (i.e. the banner that was displayed on your device when you entered our website for the first time). Keep in mind, though, that blocking cookies may negatively affect your experience on our site.

      To learn more about how we use cookies and your choices, please check our Cookies Policy.

3. Personal data collected by third parties

   External Partners’ Advertising Networks: our partners help us to promote our site. They may collect information about your interactions with our ads on our behalf (e.g. via a specific cookie).

   Internal Partner Advertising Network: we manage an advertising network and promotional tools ourselves. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

   Age verification providers: Some states or countries legally require that we verify your age at the time of creation of your account. We may then rely on such information provided by a third party ("Age Verification Provider"). Whenever possible, we request the Age Verification Provider to only share with us a binary value (e.g. over 18 / under 18), in order to minimize the amount of personal data we process.

4. Public Personal Data

   We may also collect information about you only when it is necessary to prevent fraud and illegal activities on our site (e.g., when we suspect that you are using a false or stolen credit card, when we witness child abuse cases, or pedophile activity, etc.).

   This data may comprise publicly available information you share on social media like Facebook, your blog and/or site, and any other public data available on the internet.

   This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and illegal activities to authorities. We never use publicly available data for any other purpose.

5. Special category of data

   We understand that the information we have about you may not explicitly reflect the reality of your (sexual) life outside of the site. Your online preferences may only be a role that you choose to play in a virtual environment. In order to provide you with the utmost level of data protection, we have a monitoring obligation about content moderation

   Because your online sexual preferences and other data relating to your sexual interests are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly controlling and assessing our security measures, to guarantee a trustworthy environment.

   Due to the explicit meaning of each category name, as well as the types of AI Models you request services from, your sexual preferences (that you may discuss with the AI Models) may potentially be inferred based on the chosen categories.

   You may revoke your consent regarding the processing of such special category of data in your consent settings at any time. However, please note that such revocation means that we will have to deactivate your account since we will not be able to provide you with our services without being able to process such data.

   This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your sexual interests/preferences).

   • Site Personalization: If you consent to the use of cookies or specifically to personalization of content via the “gravity_ cookie”, as named in your browser (see section 3.7 below). Please be aware that you can revoke your consent for this cookie as explained in our Cookie Policy. If you do so, the site will no longer be personalized to your tastes and therefore your user experience will be different.
   • Paid services: When you use our site and purchase services (e.g. private chat), we process, and store information related to your activity in order to provide you with the services you requested.
   • Profile Updating: This refers to the aspects of your profile, which are optional, such as indicating your age, gender or sexual preferences (see clause 2.1, “Profile Information”). In case that you freely indicated your sexual preferences; you can easily remove this from your account profile without affecting the use of the site.

6. Use of anonymized data

   We may use the information collected from our website to improve our services and develop new products, including training and enhancing our artificial intelligence systems. Before any data is used for these purposes, we will anonymize it by removing or altering any personally identifiable information so that it cannot be traced back to you. By using our website, you consent to the anonymized data being used in this way. If you have any questions or would like to opt out of this data usage, please contact us at dsr@jwsprivacy.com.

We use the information we collect for the following purposes:

1. Account Activation

   • Basic information: We primarily use the personal data you give us when creating your online account to open and administer this account. The account then allows you to use features, buy credit and benefit from our free and paid services. Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your profile and account settings.

   We process this information to perform the contract that we have with you and to provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create an account and allow you to use the services.

   • Additional information: You have the option to provide additional, optional information on your profile. You are in control of what information you use to complete your profile.

   You can always revoke this consent by erasing this data directly from your account in your profile settings. Be assured that this data is erased promptly.

2. Integration with Third-Party Accounts for Sign-Up and Login

   To streamline our registration and login process, we offer the option for users to sign up or log in using their third-party accounts, such as, but not limited to, Google or PayPal. When you choose to register or log in using such third-party account, we will request your permission to access certain information associated with that account. This typically includes, but is not limited to, your email address. We use this information to create your user account on our website. Please note that a username will be automatically generated for you, but you will be able to edit it if you want. By opting to sign up or log in through a third-party account, you authorize us to collect, store, and use information from your third-party account consistent with our privacy policy and the permissions you grant. The specific data we access is limited to what is necessary for creating and maintaining your account with us. We do not receive or store your third-party account passwords.

   You retain the right to disconnect your third-party account from our service at any time, which will stop the flow of data from that account to ours. However, please note that any data previously collected through this integration will be retained in accordance with our data retention policy.

3. To improve and promote our services

   To understand how we can improve our services and/or find better ways to promote our services to others, we collect your personal data for the following purposes:

   • Analytics and Statistics: We use a limited portion of your data for analytical and statistical purposes. We place great emphasis on the improvement of our services and the enhancement of your experience as a User.

   To better understand your needs and how we can improve our services, we compile the information you gave to us or that we collected about you when visiting pages on our site or while using our services, to detect general trends regarding the preferences/habits of our users. This helps us, for example, to generate statistics reports on our Users’ activity based on the categories of AI Models viewed, the countries, or the purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

   We are also using the services of Hotjar and other third party service providers to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices, such as a device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

   You can opt-out of the creation of a user profile, Hotjar’s storing of your www.jasmin.ai site usage data and Hotjar’s use of tracking cookies by following this opt-out link.

   • Improvements: We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

   We also use limited information to tailor our services for you. For example, when you visit and log in on our site we use your IP address to determine the country where you are from, and display our webpages in your language (within the limits of the languages available on the site), so if you visit or login on our site from the United States, our site will automatically display content in English.

   • Promotion: We have affiliate programs through which webmasters or other third parties can help us to promote our sites.

   We share limited information about you with the webmasters or other third parties participating in these affiliate programs, to help them to set up, maintain and optimize their marketing campaigns or promotional activities. This also allows them to track their income. Please see section 5 "With Whom do We Share Your Data ?" to learn more.

   • Search engines: please be aware that any information that you made public on our site, such as comments on the public wall of AI Models, may appear on search engines results, together with your username.

   We process this information given our legitimate interest in developing and improving our site and our Users’ experience, as well as promoting our services and site. When we use cookies or similar technologies for the same purpose (i.e., product enhancement and improvement), we rely on your consent to the use of cookies, including third-party cookies. To learn more about how we use cookies and your choices, please check out our Cookies Policy.

4. For customer relationship management

   Customer relationship management is key to any service and included in this term is any contact we have with you. The following are related instances where we collect and process your personal data:

   • Customer Support & Billing Support: Customer and Billing Support operate 24/7. By sharing your personal details with our Customer and Billing Support Teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

   All your communications with our Customer and Billing Support Teams and any information you provide, including comments about Models, are stored and reviewed so that we may respond to your request. This way we can also ensure the full compliance of all users with our Terms and Conditions.

   Some of the recorded communications with you will be used for training purposes within the Customer Support and Billing Support Teams, so that we can provide you with excellent customer service.

   Please be aware that our Customer Support and Billing Support teams will have access to all information that has been collected about you. By having this access, we ensure that our Customer Support and Billing Support teams have everything they need to give you an appropriate and efficient response.

   Please note that Customer Support and Billing Support will use various means to contact you including email and phone, as appropriate.

   • General Exchanges: We may also communicate with you through emails or any other appropriate means, to inform you of any changes regarding our site or announcements relating your membership, (e.g., successful account creation, change in loyalty mask rank, etc...).

   Please be advised that the processing and use of your personal data is necessary given our legitimate interest to deliver appropriate customer support to you and providing you with relevant information as regards the site and your account.

5. Payment

   We use your identification data and payment information to process transactions. This may depend on which payment method you choose, but is case for most methods.

   Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in Section section5.4 “Payment providers and financial institutions".

   The use of your personal data is strictly necessary in this instance in order to execute any payments and provide you with the credits or services you have purchased (i.e. to perform the contract we have with you).

6. Ensure a safe and Trusting Environment

   To protect you and our business, we use your personal data in the following ways:

   • To detect and prevent fraud/illegal activities.
   • To detect potential breaches of our Terms & Conditions and any other relevant rules
   • For security & risk assessment (e.g., authentication & verification of identity)

   We have a legitimate interest in keeping you and our business safe and ensuring compliance with the T&Cs/rules, which attempt to guarantee this.

7. Marketing / Information messages

   Generally, when Users sign up to use our sites, we will send informative messages and marketing to keep our Users up to date with the release of new features and/or services, special promotions, offers, etc...

   For similar marketing purposes, we will also use the information you have provided to us and the information we collect from your use of the site and services.

   By using this information, we can tailor our marketing emails to your tastes or your characteristics (e.g., country). We will never use data classified as “sensitive” for marketing purposes.

   To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistical results. These would be in the form of aggregated data, not personal data (e.g., the number of users per country who receive marketing communications).

   Your email will be further used to send survey participation requests, so that we can learn more about your experience and satisfaction or suggestions for improvements to our service.

   We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out via the “Privacy Settings” in your profile; however, this may mean that you miss out on special offers and information regarding new services.

8. To personalize our content

   We use behavior tracking software, which enables our home page to be personalized to your tastes (i.e., display AI Models who would be of the most interest to you based on your previous visits and actions taken on the site).

   In order to do this, we must process and store information related to your activity (e.g., categories of AI Models you watched, pages you visited, etc.).

   You can give your explicit consent to the use of this software through the "cookie banner" (i.e. the banner that was displayed on your device when you entered our website for the first time). By giving your explicit consent, you agree that we will follow your preferences when browsing our site that might reflect your sexual interests to personalize the content of our home page by displaying Models who could be of interest for you, providing you the best experience.

   Your acceptance of using this software means that a cookie (i.e., the “gravity_cookie”) is placed in your browser. Once you accept the use of this cookie, your next visit to the site will be based on your previous preferences and page visits.

   Without your consent, we will not be able to customize the experience for you.

   Please note that you can revoke your consent at any time (but there will be no more personalization of the content).

   For this purpose, please check ours Cookie Policy. From there, you can manage your preferences and revoke your consent.

   If you face any difficulties, feel free to contact our Customer Support at dsr@jwsprivacy.com. We will be happy to assist you in any way possible.

9. To comply with any legal requirements and enforce our legal rights

   We may rely on a legal obligation to process your personal data. For example, we must retain your transaction information to maintain legally required accounting records.

   We may also use your information to respond to requests of competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

   We may also combine our data with information lawfully obtained from other third-party sources, for the above purposes.

We implement various security measures, technical and organizational, to grant protection to your personal data against unauthorized access, modification, disclosure or deletion.

We implement data loss prevention systems against leakage, theft and data breach. We periodically test our IT systems and do penetration tests. Our site incorporates security technologies available to ensure safety of its Users and the safekeeping of their related information.

We do not normally retain personal data of Guests for more than fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain Member personal data for as long as we consider it necessary to:

1. Provision of Services

   To enable us to provide you with our services and for you to use them, including maintaining your member account.

2. Legal Obligation Compliance

   Comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that, according to Luxembourg legislation, financial related information shall be kept for a period of ten years.

3. Legitimate Interests and Business Conduct

   Including:

   • Establishing, exercising or defending legal claims
   • Chargeback prevention

   We retain your public chat logs and log data, device and usage information for a maximum period of 120 days from your last activity on the site.

   • Fraud/illegal activity detection and prevention

   We blacklist all former usernames for a certain period; these usernames will not be available for new registrations for 5 years.

   • Enhancing Safety

   For example, if we suspend or close a User account due to fraud or illegal activities, we may retain certain information about this User to prevent the opening of a new account in the future by the same fraudster. Such information will also be kept available in case of ongoing judicial proceedings and/or investigations.

4. Security

   The protection of your information and our site from accidental or malicious loss and destruction is one of our top priorities.

   Residual copies of some of your personal information will be kept on our backup systems for 30 days.

   Some anonymized copies of your information (e.g., log records) may also remain in our database.

   If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in clause 9: "How to contact us?"

We share a portion of your personal data with the following parties:

1. Entities of our company’s group

   We share your personal data with the following companies of our group based in Luxembourg, Hungary, and in the United States, as the case may be, as they are helping us to deliver the services to you:

   • Byborg IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
   • Byborg Enterprises S.A., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
   • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
   • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
   • Docler SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary
   • · Byborg IP S.à r.l. Hungary Branch, Expo tér 5-7, H-1101, Budapest, Hungary
   • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
   • Duodecad IT Services Luxembourg S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg

2. Webmasters participating in our affiliate programs

   As mentioned above, we have an internal partner ad network, i.e., affiliate program through which webmasters can help us to promote our sites.

   Regardless of where you registered, we stay the Data Controller of your personal data. For example, when you create an account or purchase credits, the personal data that you provide goes directly to us.

   The webmaster cannot see or access your directly identifiable information. They are only a technical operator and business partner helping us to promote our activity. Under no circumstances are you a client/customer of the webmaster.

   We only share some limited information with them, which cannot lead to your direct identification. This information helps them to set up, maintain and optimize their marketing campaigns or promotional activities. This also allows them to track their income.

   This information consists of the following:

   • Registration date
   • Site used
   • Credits purchased
   • Country
   • Username
   • Device information

   Please be aware that we will never share with them any information leading to your direct identification (e.g. real name, address, email address, payment details or IP address).

3. Service providers

   We use carefully selected and trusted third parties, who act as service providers to our site.

   We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy and all applicable data protection laws.

   As we constantly work on the development and enhancement of the technology to support our site, our third party service providers may regularly change.

   Such entities mainly belong to the following areas:

   • Business intelligence and analytics
   • Customer care
   • marketing and sales
   • Fraud prevention

4. Payment providers and financial institutions

   When you purchase credits, depending on your choice of payment method, a third party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

   You may receive transactional emails from this party confirming the order, including dispatch, possible refunds, and follow-up invitations to leave feedback for this party.

   This Privacy Policy does not govern the processing of your personal data by these third parties if it was shared directly with them.

   • Credit/Debit Card

   If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l., which is one of our affiliated companies located in Luxembourg. You can find its privacy policy here

   • Fraud detection and prevention

   We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

5. Law enforcement agencies or governmental authorities

   To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclose is reasonably necessary for the following:

   • To comply with our legal obligations
   • to respond to information requests for fraud investigations and other alleged illegal activities
   • to enforce and administer our Terms and Conditions
   • to protect our rights or defend ourselves against any claims

6. Business transfers

   Your information may be transferred to another entity of our group (i.e. reorganization, restructuring, etc.) or third party (i.e. sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

   This would be the case providing the new owner operates in the same or similar line of business as ours and commits to comply with this Privacy Policy.

1. Information on the transfer of your personal data outside of the European Economic Area?

   As we are a Luxembourg based company, we comply with the EU Data Protection Regulation commonly called "GDPR" (If you want to learn more you can check: EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC), which provides a high level of protection of your personal data.

   During the course of the operation and exploitation of the site and the provision of the services, your personal data may be transferred outside of the European Economic Area (“EEA”) to third parties data processors located in the United States and other countries outside of where you live, for the purposes specified in this Privacy Policy.

   If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

2. What are Your Rights Regarding Your Personal Data?

   We have done our best below to explain what your rights are under GDPR and how you can exercise them. If, despite of our below explanations, you are still unsure about the actions you can take or the conditions of exercise of your rights, do not worry, our Support Team will provide you with all the assistance you need when exercising your rights.

   Please note that we created a specific interface called "Privacy Settings" in your account settings for you to be able to exercise certain of your rights easily. You can also send us an email to dsr@jwsprivacy.com. Please note that a proof of your identity may be requested to avoid any unwanted disclosure of your personal data.

   Our Support Team will provide you with information on actions taken within one month of the day of receipt of your request. Only in exceptional circumstances, when we face complex or a high number of requests, we may extend this period of response up to 60 days.

   Please note that rights may be exercised free of charge. However, unfounded or excessive requests, in particular because of their repetitive character, will lead to the payment of a fee.

   Please also understand that, because your privacy is so important for us, our Support Team may need to duly verify your identity and ask you to provide additional information before executing your request.

   Your rights (summary):

   • Right to access your personal data: you have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data.
   • Right to Data Portability: This right allows you to obtain and reuse your personal data for their own purposes across different services. It only applies to data provided by you and which is processed by automated means.
   • Right to Rectification: The right to obtain the rectification of inaccurate personal data concerning you. This also includes the right to have incomplete personal data completed.
   • Right to Erasure (‘Right to be Forgotten’): You have the right to have your personal data erased under certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or consent is withdrawn and there is no other legal ground for processing.
   • Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or the performance of a task in the public interest, direct marketing (including profiling), and processing for purposes of scientific/historical research and statistics.
   • Right to Restriction of Processing: This right allows you to request a halt to the processing of your personal data in certain situations, such as when the accuracy of the data is contested, or the processing is unlawful.
   • Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or would significantly affect you.
   • Right to Lodge a Complaint with a Supervisory Authority: If you believe that your data protection rights have been breached, you have the right to lodge a complaint with a supervisory authority in your country.

3. Data access and data portability

   You have the right to access the personal data that we hold about you by requesting a copy of your personal data, free of charge, through the “Data Download” section in your account settings.

   Upon verification of your identity, your request will be sent to our Support Team.

   In certain cases, you are also entitled to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

4. Rectification of inaccurate or incomplete data

   You have the right to request that we correct any inaccuracies in your personal data.

5. Data Erasure

   If you no longer want us to use your information, you can request that we erase your personal data and close your account. Requests for account cancellation or closure will be considered as a request for erasure of your personal data.

   To close your account, please click “Forget my Data” in the “Privacy Settings” section of your account settings. Your request will be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

   For the avoidance of doubts, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will neither be able to log into our original site (i.e. www.jasmin.ai), nor into our affiliated sites.

   Please note that if our site system allows the cross login with the same credentials between different sites, when you made a registration through www.jasmin.ai, you have a single account. Therefore, if you request the erasure while you are connected to an affiliated site, the erasure will affect your account across the sites.

   Moreover, if your account is inactive for more than one (1) year, we have the right to terminate your account and proceed with the erasure of your data in accordance with our Terms & Conditions.

   Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in section 4 “How do We Protect And How Long Do We Retain Your Personal Data?”.

6. Right to object

   We process your data for a variety of reasons as explained in section 3 “Why do We Process Your Personal Data?”.

   Applicable law may entitle you to require us not to process your personal data for certain specific purposes where such processing is based on legitimate interest. If you object to such processing we will stop processing your personal data for those purposes.

   In specific situations, we may have to refuse the execution of your request. This would be the case where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

   Please keep in mind that objecting to the certain uses of your data might disable the use of your account.

7. Right to restriction of processing

   You have the right to request that we stop processing your personal data, while we resolve any issues.

   This is only possible in the following four cases:

   • Accuracy: If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.
   • Legitimate Interest: If you object to a processing activity based on legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objecting.
   • Unlawful Processing: You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish your data to be immediately erased.
   • Data Storage: We have no further need for the data, but you require it to establish, exercise, or defend legal claims.

   Despite your request, we may continue to process your data if we have to establish, exercise, or defend legal claims. We will notify you before lifting a restriction.

8. Right to lodge a complaint with a supervisory authority

   If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with a supervisory authority (e.g. your local authority or the CNPD).

If you are a California resident, you have the following special rights under the California Consumer Privacy Act (“CCPA”) in addition to any other rights outlined in this Privacy Policy.

Please note that we do not “sell” your personal data, as that term is defined in CCPA.

1. Your Right to “Know” and to Request Deletion

   You have the right to know the categories and specific pieces of personal data we have collected about you. You have the right to know the categories of sources from which the personal data has been collected, the business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data.

   You also have the right to request deletion of personal data we’ve collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

   To exercise these rights contact us as provided in section 9 “How to Contact Us?” below. You can also exercise your right to deletion by selecting “Forget my Data” in the “Privacy Settings” section of your account settings. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also download your data as provided on our website, or exercise your right to delete by deleting your account as provided in your account settings.

2. Personal Information Disclosed

   You also have the right to know what categories of personal data we’ve disclosed for a business purpose, and the third parties to whom that information was disclosed. In the past 12 months, we’ve disclosed for a business purpose the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

3. Your Right to Non-Discrimination

   You have the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please note, however, that the exercise of some of your rights (e.g., to delete your data) may render it impossible for us to continue to deliver services to you.

4. Your Right to Use an Authorized Agent

   You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in section 9 “How to Contact Us?” below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

5. Do Not Track

   Some browsers have a “do not track” feature that lets you tell websites you do not want to have your online activities tracked. Because these features are not yet uniform, we do not presently respond to “do not track” signals. We will however treat any “do not sell” or similar signals as opt-out requests under CCPA.

We may occasionally amend this Privacy Policy to reflect changes to our services and the way we are handling your personal data or changes in the applicable laws.

If we make any important changes, we will let you know by placing a notice on the relevant site and/or contact you directly, using other methods such as email.

To the extent permitted by applicable law, such changes will be applicable from the time they are published on our site, unless we specify a date of entry into force. Your continued use of our site from that day on will be subject to the new Privacy Policy.

If you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to dsr@jwsprivacy.com or by mail to the address indicated below, and we will get back to you as soon as possible.

We are also happy to inform you that we have an employee dedicated to ensuring your privacy, our Data Protection Officer. You can directly reach our Data Protection Officer via email at: dpo@jasmin.ai or mail to the following address: